Valencia City Tourism Office Holds Front Office Operations Seminar
Strengthening the roles of hotels, inns and lodging houses in the growth of tourism industry of the city, the City Government of Valencia through the City Tourism Office headed by Ms. Hope Grace M. Maldecir, City Tourism Coordinator conducted a two-day Front Office Operations Seminar at Hotel Valencia on October 22-23, 2015.
The seminar was attended by participants from 33 Hotels, Lodging Houses, Inns, and Pension Houses in the city. During the first day, participants were welcomed and acknowledged by Ms. Hope Grace M. Maldecir, City Tourism Coordinator, and she emphasized that comfortable hotels and accommodation facilities play a very important role in commercializing any tourist destination.
Meanwhile, Hon. Policapo P. Murillo IV, MD, City Councilor and Chairman of City Tourism and Beautification, who spoke in behalf of the City Mayor Hon. Azucena P. Huervas, during his message, thanked the participants for attending the seminar. “Valencia City is the center of Trade and Industry in the Province, and by being the Economic and Industry Haven; we have a big tourism industry in our hands,” he said.
Hon. Murillo also highlighted the roles of the hotels and accommodation establishments of the city, and that the City Government headed by the City Mayor Hon. Azucena P. Huervas are formulating strategies on how to properly coordinate with the local hotels and inns in helping make Valencia City a remarkable place for tourists, since all are aimed in providing comfortable accommodation to people from diverse economic backgrounds.
During the two-day seminar, renowned Hospitality Management Educator and Consultant, Ms. Ruthcinimarie T. Callao, served as the resource speaker. Participants were taught on the basics of customer care and guests handling. They were also briefed on jargons and terminologies, front office skills, knowledge and attitudes, ways on how to develop rapport to guests, among others. Attendees were also trained on telephone courtesy and the important reminders in answering and placing a call. They were also trained on hospitality and the basic qualities of a service staff to ensure guest satisfaction.
Among the 40 establishments invited by the City Tourism Office, 33 participated during the said training.